Review last updated – May 2017
As online casinos go, Unibet is a very large and well established organisation. Having originally launched an online gaming website in 1997, Unibet have gone from strength to strength. They are now one of the biggest online casinos in Europe, have customers in 150 countries, cater to over 4.8 million customers and are publicly listed on the Nordic OMX.
8 / 10
5 out of 6 of the reviewers who work for the site on a regular bases have held accounts with Unibet for several years and all report that all transactions have been dealt with in a fast and professional manner.
We have a well established relationship with the Kindred group - the parent company of Unibet - who are now happy to discuss any player complaints submitted to this site. As such all properties owned and operated by this group have now been upgraded to Recommended status.
You can see the latest updates to Unibet casino's terms and conditions here.
10 / 10
200% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Up to 200 complimentary spins on Net Ent games
# of Spins 200
Spin Value 0.25
Max Bet NA
Max Win NA
Terms & Conditions
BONUS CODE: NACLAIM BONUS
Value to Player for:
Super High Roller
High Roller (5/spin)
Mid Roller (0.50/spin)
Low Roller (0.10/spin)
Full bonus review
PAYOUT SPEED: 24H
10 / 10
Using Neteller all of our reviewers report withdrawal regularly being paid within an hour but at most taking 24 hours. There website states that withdrawals can take up to 48 hours.
Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Moneybookers, UKash and PaySafeCard
Maximum Withdrawal - None listed
Minimum Withdrawal - None listed
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
CLICK HERE TO JOIN NETELLER
7 / 10
Unibet use Net Entertainment software for their instant play casino. Net Entertainment are one of the better instant play casino softwares on the market at the moment and have been producing some of the most interesting and innovative slots games available in the last year. Check out our Net Entertainment Software Review.
Game selections are as follows;
Table Games – 54
Slots – 399
Video Poker – 9
Live – 10
Jackpots - 15
10 / 10
All our reviewers report very positive experiences with Unibet customer services.
Email Testing Record
November 2016 - 1 hour 21 minutes
June 2015 - 58 minutes
June 2014 - 4 minutes
December 2013 - 32 minutes
June 2013 - 9 hours 1 minute
January 2013 - 1st email - 43 minutes
10 / 10
Unibet hold the following gambling licenses :
United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Unibet currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Unibet - Afghanistan, Australia, Denmark, Estonia, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Romania, South Africa, Spain, Syria, Turkey, United States of America and other U.S. territories, or Yemen
Phone : 0800 013 1571 (UK Freephone)
00 44 207 949 0088 (International)
0800 331 6049 (UK Freefax)
00 356 21 33 35 77 (International)
Address : Unibet Customer Service
Unibet Services Limited
Affiliate Program - Unibet Affiliates.
Unibet does not accept players from the following countries: Afghanistan, Australia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Iran, Iraq, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Romania, South Africa, Spain, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.
Unibet list the house edge information (RTP) for all of their Net Entertainment slots which comprise a little less than 60% of their slots catalogue and the few IGT games in the Games section of their site. They do not publish this information for any other slots games.
Unibet do not offer a comp point program.
Unibet are making a big push to show a willingness to discuss complaints where they can. This is a real step forward in our opinion and something we're happy to help them build on. Beyond this they have a generally excellent reputation and are growing fast in a highly competitive market.